1. Introduction
Achievers College (RTO Code: 46119) is committed to protecting the privacy of our students, staff, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of personal information:
- Full name, date of birth, and contact details (phone, email, address)
- Unique Student Identifier (USI)
- Emergency contact details
- Employment and workplace information
- Language, literacy, and numeracy (LLN) information
- Course enrolment and training records
- Payment and billing information
- Website usage data (cookies, analytics)
3. How We Collect Information
Personal information is collected directly from you through:
- Enrolment forms and course bookings
- Contact forms and email enquiries on our website
- Phone and in-person interactions
- Third-party booking platforms
4. Purpose of Collection
We collect personal information to:
- Process enrolments and deliver training and assessment services
- Issue nationally recognised qualifications and Statements of Attainment
- Comply with our obligations as a Registered Training Organisation (RTO) under the National Vocational Education and Training Regulator Act 2011
- Report to government bodies including the National Centre for Vocational Education Research (NCVER)
- Communicate with you regarding your training, assessments, and certifications
- Process payments and manage financial records
- Improve our services and website experience
5. Disclosure of Information
We may disclose your personal information to:
- Australian Skills Quality Authority (ASQA)
- National Centre for Vocational Education Research (NCVER)
- USI Registry System
- Government departments as required by law
- Third-party service providers who assist us in delivering training
We will not sell or provide your personal information to third parties for marketing purposes.
6. Data Storage and Security
We store personal information securely using industry-standard measures including encrypted databases, secure servers, and restricted access controls. Training records are retained for 30 years as required by the Standards for RTOs 2015.
7. Cookies and Website Analytics
Our website uses cookies and Google Analytics to improve user experience and track website performance. You can disable cookies through your browser settings, though this may affect website functionality.
8. Your Rights
You have the right to:
- Access your personal information held by us
- Request corrections to inaccurate information
- Withdraw consent for marketing communications
- Lodge a complaint about how we handle your personal information
9. Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
10. Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
